Support

Answers to Frequently Asked Questions

How long does a complete web design take?

A typical project is completed in 4 to 10 weeks. If you have a deadline to meet, we will try to meet it. Typically the most common delay in a design is waiting for approval or content from the client.

Do you provide support after the site is complete?

Yes, website maintenance and support is very important. We consider our relationship with our clients an ongoing partnership.

Can I change hosts?

Of course. Our hosting agreements never include early termination fees.

What payments do you accept?

We accept Visa, MasterCard, American Express, personal check, PayPal, and Google Checkout.

Is financing available?

Yes, we offer payment plans for some projects. You pay one flat monthly fee for web hosting and development. There are no extra processing charges or hidden fees.

Can you match another designer's price?

No. The better a designer is, the more they charge. Our work is not a commodity. We prefer to work with clients who value the service we provide.

Do you ever outsource?

No, we will never outsource any part of your project. All of our work is done in-house to yield the absolute best results.

Do you use Flash?

Only if it is absolutely necessary. We avoid it on your behalf for several reasons.

Can I see who visits my website?

Yes, all of our websites support industry-standard analytics software.

Will my website be visible on search engines?

Yes, all of our websites are designed with search engines in mind. We guarantee that your site will be indexed by Google, Yahoo, and Bing.

What is Organic SEO?

Organic or natural search engine optimization (SEO) strategy is a multi-faceted discipline that seeks to place a website as high as possible in search rankings for relevant keywords. Content strategy, link building, accessibility, and competitor analysis are the corner stones of any good organic SEO plan. Organic search engine marketing is critical to the success of any online business.

What is Pay-Per-Click?

PPC is paying for traffic in the form of advertising. By buying Google AdWords or paying for banner ads, traffic is driven to their site. While anyone can buy ads, the trick is to maximize the efficiency of these ad campaigns by carefully controlling placement so that each click paid for is actually within the target market.

What is Usability?

Usability is defined as how effective, efficient, and easy a website is to use. High usability means a website is easy to learn and remember; efficient, visually pleasing and fun to use; and quick to recover from errors.

What are Meta Tags?

Meta tags are snippets of information embedded in a website's code that describe it to search engines. They make it easier for search engines to understand a website. We research and employ meta tags in all of our websites.

EMail Setup

It's free and convenient to have Google host your email. We've been using it for our @ethercycle.com email with great success. Google provides an easy-to-follow guide on setting up their service.