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This page offers installation and usage instructions, FAQ's, and support information for Crowdfunder, a Shopify app to allow storeowners to offer better pre-order campaigns.
If you’re having difficulty installing, reply to any of the welcome emails you received and ask for install support, or use the form below to request install assistance.
After installation, create the product you wish to crowd fund.
Access Crowdfunder from within your store’s apps menu.
Within the Crowdfunder app, you may create, edit, or remove your pre-sale campaigns.
TROUBLESHOOTING & HOW-TO
We've got a Crowdfunder demo right here on YouTube: https://youtu.be/Ku0JWK2swII
We also have a demo store with an example Crowdfunder campaign.
Whenever Crowdfunder displays negative values, it's almost assuredly because your product has a positive inventory. (Since Crowdfunder is designed for pre-orders, it always assumes your product inventory starts at zero.) For example, if your product has 100 orders, set inventory to -100 and make sure to check "allow pre-orders."
Here's the workaround:
Create a product option called "Donate" (or something similar) and then give it three options like $10, $25, $50. (The variant would be literally named "$10" and have a price of "$10".)
FEATURES & FUNCTIONALITY
Crowdfunder monitors orders containing products linked to a campaign in order to synchronize revenue data from Shopify. We do not retain the specific order details provided by Shopify, except for the overall revenue associated with your Crowdfunder campaigns. Crowdfunder can not access orders more than 60 days old.
Store customer information remains completely unaffected, unrecorded, unshared, and unsold. Our systems do not process any personal data of a merchant's customers.
The Personally Identifiable Information (PII) we exclusively store pertains solely to the Shopify merchant, encompassing the owner's name, email address, and phone number as entered in your Shopify Settings.
We do not collection information about your customers or individuals who visit your store. No customer personal information is processed or retained within our storage.
Additionally, we access your lists of products and themes but do not store the information.
Yes, you can create unlimited concurrent campaigns.
Each campaign must be for a single product. Products with multiple variants are supported. (A campaign can't be for multiple products or an entire collection.)
Crowdfunder supports products with multiple variants.
For example, to build a campaign with three reward tiers, in your Shopify product listing, create an Option called "Reward Level," with three variants: Gold, Silver, Bronze. Each variant would have a different price. Explain each tier in your product description.
Shopify Help Docs: Adding Variants
Yes! You can change the goal amount at any time.
Yes! You can choose from either a financial or quantity goal for your campaign.
You can always stop or pause sales of your Crowdfunder campaign by simply unchecking "allow overselling" on your product after the Crowdfunder campaign has been made. This is a manual task, not automatic.
No, it does not alter how orders, customers, or charges are handled. it only alters the product page. It's meant to add social proof and urgency to product launches to maximize revenue.
Customers are charged when they purchase your pre-order. You can capture funds immediately for your pre-order product as long as you communicate to your customers that you are charging them in advance for an item that will ship at a later date.
Unlike traditional crowdfunding campaigns, we leave that decision up to you. You can choose to go into production anyway, or refund your customers. Since the app doesn't change how orders are handled, customers would have to be refunded manually.
Crowdfunder can optionally rename your Add to Cart to whatever you'd like. In your Crowdfunder Campaign's Advanced Settings, you'll find an option to let the app find and rename your Add to Cart button. (The catch is that you'll need to know the CSS selector for the button. We can find this for you upon request.)
No, definitely not.
UNINSTALLING & FEES
No! We're not monsters. Crowdfunder is a single recurring monthly fee billed through your Shopify store.
Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after the trial ends. [Source: Shopify]
It’s our policy to work Monday through Friday, 9am to 5pm. We're in Chicago, so that's Central Time.
Submit a Crowdfunder support request
For all inquiries, you should hear back from us within 24 hours on business days.
To help us out, please let us know:
- Shopify store address, & store password (if active)
- What is wrong
- What you want your app to do
Our support does not extend to:
Some other important notes about our support:
