CrowdFunder Shopify App Support

This page offers installation and usage instructions, FAQ's, and support information for Crowdfunder, a Shopify app to allow storeowners to offer better pre-order campaigns.

Installation

You can always ask us to install Crowdfunder for you. There is no charge for installation. When you install the app, you'll receive an email from us asking if you need help.
If you'd like to install it yourself, read on.

When you add Crowdfunder to your store, it creates three files:

1. /snippets/crowdfunder.liquid - The standard Crowdfunder widget.
2. /snippets/crowdfunder-simple.liquid - A simplified version of the Crowdfunder widget consisting of just the progress bar meant for collection pages.
3. /assets/crowdfunder.scss - The widget's style sheet.

Advanced users may wish to edit Crowdfunder's files to customize the widget.

Adding Crowdfunder to your theme

1. Install Crowdfunder from the app store. [Link]
2. Copy & paste {{ 'crowdfunder.scss.css' | asset_url | stylesheet_tag }} to your theme.liquid file just before the </head> tag.
3. Copy &paste; {% include 'crowdfunder' %} wherever you'd like the the widget to appear on the product page. We recommend playing it just above your Add to Cart button. You will likely find this in one of three places:
• /templates/product.liquid
• /sections/product.liquid
• /snippets/product-form.liquid
4. Optionally, you may want the progress bar to appear on the collection pages. You'll want to copy & paste {% include 'crowdfunder-simple' %} into the collection loop. This likely occurs in /snippets/collection-loop.liquid

Usage

After installation, create the product you wish to crowd fund.
Make sure you've:

• selected 'Shopify keeps track of this item,
• set the inventory to zero,
• and checked 'allow backorders.'

Access Crowdfunder from within your store's apps menu.

Within the Crowdfunder app, you may create, edit, or remove your pre-sale campaigns.

FAQ

Can I have multiple campaigns?

Yes!

Can I change my goal amount after starting?

Yes! You can change the goal amount at any time.

Can I my goal be total orders instead of a dollar amount?

Yes! You can choose from either a financial or quantity goal for your campaign.

Does this app change how orders, charges, or customers work?

No, it does not alter how orders, customers, or charges are handled. it only alters the product page. It's meant to add social proof and urgency to product launches to maximize revenue.

When are customers charged?

Customers are charged when they purchase your pre-order. You can capture funds immediately for your pre-order product as long as you communicate to your customers that you are charging them in advance for an item that will ship at a later date.

What happens if my campaign doesn't meet its goal?

Unlike traditional crowdfunding campaigns, we leave that decision up to you. You can choose to go into production anyway, or refund your customers. Since the app doesn't change how orders are handled, customers would have to be refunded manually.

Can I change the progress manually?

Yes! If you want to "prime" your campaign by showing progress, you can set the inventory quantity to some negative value.

Do you take any additional transaction fee (e.g. for each successful crowdfunded transaction) etc?

No! We're not monsters.

How do I cancel my subscription?

You can remove an app from your Shopify store through your admin:

1. From your Shopify admin, click Apps:
2. Locate the app you want to uninstall, and click the garbage can.
3. Click Delete.

Can I get a refund?

There are no refunds or fee transfers. When you subscribe to Crowdfunder, you’re buying the right to use Crowdfunder, not a guarantee that you’ll get your own act together. If you don't run your campaign, can’t get funded, never launch your store, go broke, catch swine flu, or otherwise fail to avail yourself of the opportunity to run a pre-order campaign, you forfeit your monthly subscription fee. That’s why they’re called “subscription” fees, not “I got to run a successful campaign and made a million dollars” fees.

Support

It's our policy to work Monday through Thursday, 9am to 5pm. We reserve Fridays as personal development days to better our business, while nights & weekends are reserved for our families of course. If you have an extremely urgent issue, we are available at a rush fee of $500/hour for work occurring outside standard hours. We're in Chicago, so that's Central Time.