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Crowdfunder Shopify App Support

Online Store 2.0 Update

Yes, Crowdfunder does work with Online Store 2.0 themes.

We’re currently updating our installer to support Online Store 2.0 themes (like Shopify's Dawn) as well as the new app extensions feature.

If you’re having difficulty installing, reply to any of the welcome emails you received and ask for install support, or use the form below to request install assistance.

This page offers installation and usage instructions, FAQ's, and support information for Crowdfunder, a Shopify app to allow storeowners to offer better pre-order campaigns.

Installation

You can always ask us to install Crowdfunder for you. There is no charge for installation. When you install the app, you'll receive an email from us asking if you need help. Reply to it and we'll assist.

If you'd like to install it yourself, read on.

When you add Crowdfunder to your store, it creates three files:

  1. /snippets/crowdfunder.liquid - The standard Crowdfunder widget.
  2. /snippets/crowdfunder-simple.liquid - A simplified version of the Crowdfunder widget consisting of just the progress bar meant for collection pages.
  3. /assets/crowdfunder.scss - The widget's style sheet.

Advanced users may wish to edit Crowdfunder's files to customize the widget.

Adding Crowdfunder to your theme

  1. Install Crowdfunder from the app store. [Link]
  2. Copy & paste {{ 'crowdfunder.scss.css' | asset_url | stylesheet_tag }} to your theme.liquid file just before the tag.
  3. Copy & paste {% render 'crowdfunder', product: product %} wherever you'd like the the widget to appear on the product page. We recommend playing it just above your Add to Cart button. You will likely find this in one of three places:
    • /templates/product.liquid
    • /sections/product.liquid
    • /snippets/product-form.liquid
  4. Optionally, you may want the progress bar to appear on the collection pages. You'll want to copy & paste {% render 'crowdfunder-simple', product: product %} into the collection loop. This likely occurs in /snippets/collection-loop.liquid or /snippets/collection-grid-item.liquid

Usage

After installation, create the product you wish to crowd fund.

Access Crowdfunder from within your store’s apps menu.

Within the Crowdfunder app, you may create, edit, or remove your pre-sale campaigns.

FAQ

TROUBLESHOOTING & HOW-TO

My campaign is displaying negative numbers!

Whenever Crowdfunder displays negative values, it's almost assuredly because your product has a positive inventory. (Since Crowdfunder is designed for pre-orders, it always assumes your product inventory starts at zero.) For example, if your product has 100 orders, set inventory to -100 and make sure to check "allow pre-orders."

How can I accept donations with Crowdfunder?

Here's the workaround:

Create a product option called "Donate" (or something similar) and then give it three options like $10, $25, $50. (The variant would be literally named "$10" and have a price of "$10".)

Can I change the progress manually?

Yes! Let's say you've already made five sales to friends & family that aren’t reflected in your campaign. Changing the product’s inventory value from zero quantity to -5 would cause the campaign to show those five sales.

FEATURES & FUNCTIONALITY

Can I have multiple campaigns? Can I crowdfund a collection?

Yes, you can create unlimited concurrent campaigns.

Each campaign must be for a single product. Products with multiple variants are supported. (A campaign can't be for multiple products or an entire collection.)

How do I add rewards and different tiers?

Crowdfunder supports products with multiple variants.

For example, to build a campaign with three reward tiers, in your Shopify product listing, create an Option called "Reward Level," with three variants: Gold, Silver, Bronze. Each variant would have a different price. Explain each tier in your product description.

Shopify Help Docs: Adding Variants

Can I change my goal amount after starting?

Yes! You can change the goal amount at any time.

Can I my goal be total orders instead of a dollar amount?

Yes! You can choose from either a financial or quantity goal for your campaign.

Can I limit the number of orders I receive?

You can always stop or pause sales of your Crowdfunder campaign by simply unchecking "allow overselling" on your product after the Crowdfunder campaign has been made. This is a manual task, not automatic.

Does this app change how orders, charges, or customers work?

No, it does not alter how orders, customers, or charges are handled. it only alters the product page. It's meant to add social proof and urgency to product launches to maximize revenue.

When are customers charged?

Customers are charged when they purchase your pre-order. You can capture funds immediately for your pre-order product as long as you communicate to your customers that you are charging them in advance for an item that will ship at a later date.

What happens if my campaign doesn't meet its goal?

Unlike traditional crowdfunding campaigns, we leave that decision up to you. You can choose to go into production anyway, or refund your customers. Since the app doesn't change how orders are handled, customers would have to be refunded manually.

How do I rename my Add to cart button to Pre-Order?

Crowdfunder can optionally rename your Add to Cart to whatever you'd like. In your Crowdfunder Campaign's Advanced Settings, you'll find an option to let the app find and rename your Add to Cart button. (The catch is that you'll need to know the CSS selector for the button. We can find this for you upon request.)

Can I use Crowdfunder to create a marketplace where users can register and create their own campaign?

No, definitely not.

UNINSTALLING & FEES

Do you take any additional transaction fee (e.g. for each successful crowdfunded transaction) etc?

No! We're not monsters. Crowdfunder is a single recurring monthly fee billed through your Shopify store.

Can I get an extension on my free trial?

Crowdfunder is free, indefinitely, when used in a development store by a Shopify Partner.

How do I cancel my subscription?
  1. First delete all of your current crowdfunding campaigns.
  2. Once done, you can remove Crowdfunder from your Shopify store through your admin. [Documenation]
  3. Optionally, we can remove Crowdfunder's theme code from your published theme upon request.
Why did I get charged after I uninstalled?

Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after the trial ends. [Source: Shopify]

Can I get a refund?

There are no refunds or fee transfers. When you subscribe to Crowdfunder, you’re buying the right to use the Crowdfunder app, not a guarantee that you’ll get your own act together. If you don't run your campaign, can’t get funded, never launch your store, go broke, go to prison, ignore the email reminders & forget to uninstall, or otherwise fail to avail yourself of the opportunity to run a pre-order campaign, you still owe your monthly subscription fee. That’s why they’re called “subscription” fees, not “I got to run a successful campaign and made a million dollars” fees. 😅

Contact Support

It’s our policy to work Monday through Friday, 9am to 5pm. We're in Chicago, so that's Central Time.

Submit a Crowdfunder support request

For all inquiries, you should hear back from us within 24 hours on business days.

To help us out, please let us know:

- Shopify store address, & store password (if active)
- What is wrong
- What you want your app to do

Fill out my online form.

SUPPORT TERMS OF SERVICE

Our support does not extend to:

Some other important notes about our support:

  1. English is our preferred language. If you send a request in another language, we will attempt to use an online translation service to translate your request, but our response will be in English.
  2. Inquiries with typographical errors in the sender's email address or other contact information may prevent our reply from being delivered. If you do not receive a confirmation email from us within 15-30 minutes of sending your request, please double check your "spam" or "junk" folder and, if the message has not be received, verify you entered your email address correctly.
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