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Etherycle sometimes blogs about ways to make you more money!

From a 2011 issue of Fortune:

At Apple there's never confusion as to who is responsible for what. In Apple's parlance, a DRI's name (directly responsible individual) always appear on the agenda for a meeting, so that everyone knows who's the right contact for a project.
We need one of those from every client. In our kick-off meetings, we establish a key point of contact who is designated to handle all communication. Not only does this streamline discussions, it also reduces confusion or conflicts in design decisions.

It's a simple thing that goes a long way toward a smooth web design process.

Source: How Apple works: Inside the world's biggest startup