ShipTimer Shopify App Support

This page offers installation and usage instructions, FAQ's, and support information for ShipTimer.

Installation

You can always ask us to install ShipTimer for you. There is no charge for installation. When you install the app, you'll receive an email from us asking if you need help. Reply to it and we'll assist.

If you'd like to install it yourself, read on.

When you add ShipTimer to your store, it creates one file:

  1. /snippets/ship-timer.liquid

It will ask if you'd like to attempt automatic installation. If you agree, ShipTimer will search through a few files and look for a product form. It will then add <code>{% render 'ship-timer' %}</code> directly before the form.

Adding ShipTimer to your theme

  1. Install ShipTimer from the app store.
  2. Copy {% render 'ship-timer' %} wherever you'd like the the widget to appear on the product page. We recommend playing it just above your Add to Cart button. You will likely find this in one of three places:
  • /templates/product.liquid
  • /sections/product.liquid
  • /snippets/product-form.liquid

Access ShipTimer from within your store's apps menu.

Within the ShipTimer app, you may edit the widget's appearance, set cut-off times, etc.

FAQS

Contact Support

It’s our policy to work Monday through Friday, 9am to 5pm. We're in Chicago, so that's Central Time.

Submit a ShipTimer support request

For all inquiries, you should hear back from us within 1 business day (and usually within a couple hours!).

To help us out, please let us know:

  • Shopify store address, & store password (if active)
  • What is wrong
  • What you want your app to do
Fill out my online form.