Refund policy

Last updated: July 23, 2026

What This Policy Covers

This Refund Policy applies only to physical merchandise and digital downloads purchased through the online store at ethercycle.com.

It does not apply to anything else we do. Specifically, it does not cover consulting, design, development, audit, retainer or any other professional services, and it does not cover software, apps or subscriptions. Refunds, cancellations and termination for services are governed by the agreement, statement of work, proposal or written terms for that engagement, as described in Section 1 of our Terms of Service. Apps and software are governed by their own terms and, where they are distributed through a third-party marketplace, by that marketplace's refund rules. If you need help with an engagement or an app, email info@ethercycle.com and we will point you to the right terms.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at info@ethercycle.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are responsible for return shipping costs, unless the return is the result of our error, such as a defective, damaged or incorrect item, in which case we cover return shipping.

You can always reach us with any return question at info@ethercycle.com.

Damages and Issues

Please inspect your order when it arrives and contact us right away if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Digital Downloads

Digital downloads are non-returnable once the file has been downloaded or accessed, because they cannot be returned in the ordinary sense.

If a file is corrupt, will not open, or is not what the product page described, email info@ethercycle.com within 30 days of purchase and we will either fix the file or refund you.

Exceptions and Non-Returnable Items

Some items cannot be returned:

• Digital downloads that have already been downloaded or accessed, except as described above.
• Custom, personalized or made-to-order items.
• Sale and discounted items.
• Gift cards.
• Free items, including anything received as a gift with purchase or promotional giveaway.

Get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once that return is accepted, place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging, and you will need your receipt or proof of purchase.

For digital downloads delivered into the European Union, this right ends once the download begins, provided you consented to immediate delivery and acknowledged that you were waiving the cancellation right at checkout.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Bear in mind that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not seen the money, contact us at info@ethercycle.com.

Questions

Email info@ethercycle.com.